Returns Policy
At Advertiques, we specialise in original vintage and antique pieces, each with its own age, character and signs of wear. We aim to describe all items honestly and accurately, including photographs and condition details where appropriate.
If you have any questions before purchasing, we encourage you to contact us and we will be happy to provide additional information or photographs.
Returns
Returns apply to items purchased online through Advertiques.
We accept returns on eligible online orders within 14 days of delivery.
To request a return, please contact us at:
Jim.advertiques@outlook.com
Items must be returned in the same condition in which they were received.
Please note:
• Return shipping costs are the responsibility of the customer unless the item arrives damaged or significantly different from its description.
• As many items are one of a kind antique or vintage pieces, natural age related wear, patina and imperfections are not considered faults.
• Custom sourced or specially reserved items may not be eligible for return.
In Person Purchases
Items purchased in person from our space at Wallingford Antiques Arcade are considered inspected and accepted at the time of purchase and are therefore generally non returnable unless an item has been materially misdescribed.
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with photographs of:
• the item
• the packaging
• any visible damage
We will work with you to resolve the issue as quickly as possible.
Refunds
Once a returned item has been received and inspected, any approved refund will be processed to the original payment method.
Contact
For any questions regarding delivery, returns or sourcing enquiries, please contact:
Jim.advertiques@outlook.com